oyen333 is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and safeguard it, and what rights you hold over your data as a registered user of our Platform.
This Privacy Policy ("Policy") issued by oyen333 ("the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at oyen333.cam. This Policy governs the collection, processing, storage, and disclosure of personal data belonging to all registered users ("User", "you", "your") and visitors to the Platform.
oyen333 is designed and operated for the Malaysian market, serving players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia. We take data privacy seriously and have implemented technical and organisational measures consistent with internationally recognised privacy standards.
By accessing, registering on, or using any service offered throughyen333.cam, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any provision of this Policy, you must cease using the Platform immediately.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that directly or indirectly identifies a living individual, including name, identification number, contact details, financial data, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | oyen333, as the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | Any third party that processes Personal Data on behalf of oyen333 in accordance with our instructions and this Policy. |
| "KYC Data" | Identity and document verification data collected as part of our Know Your Customer compliance programme, including government-issued identification documents. |
| "Cookies" | Small text files stored on your device by your browser at the request of the Platform, used to recognise your session and preferences. |
| "Platform" | The oyen333 website at oyen333.cam and any associated mobile-optimised versions or subdomains. |
oyen333 collects Personal Data in the following categories, depending on your interaction with the Platform:
3.1 Registration and Identity Data. When you create an Account, we collect your full name, date of birth, nationality, gender, residential address, email address, and mobile phone number. This data is required to establish your identity and verify your eligibility to use the Platform.
3.2 KYC and Verification Documents. To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, we collect copies of government-issued identification documents (such as your MyKad or passport), proof of residential address, and evidence of payment methods linked to your Account.
3.3 Financial and Transaction Data. We collect records of all deposits, withdrawals, wagers, winings, and refunds processed through your Account. Payment method details (e-wallet identifiers, bank account references) are collected solely for transaction processing and fraud prevention purposes. Full payment card numbers are never stored on our systems.
3.4 Usage and Behavioural Data. We collect information about how you use the Platform, including pages visited, games played, bets placed, session duration, clickstream data, and in-game behaviour. This data is used to improve the Platform experience and deliver relevant promotions.
3.5 Device and Technical Data. We automatically collect technical data when you access the Platform, including IP address, device type, operating system, browser type and version, time zone, and connection type.
3.6 Communications Data. Records of your communications with our customer support team — including live chat transcripts, email correspondence, and WhatsApp message content — are retained for quality assurance, training, and dispute resolution purposes.
3.7 Responsible Gambling Data. If you utilise our responsible gambling tools (deposit limits, session reminders, self-exclusion requests), we maintain records of such elections to enforce them consistently and prevent circumvention.
Personal Data is collected through the following channels:
oyen333 processes your Personal Data for the following specific purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration data, KYC documents | Contract performance |
| Transaction processing | Financial data, payment identifiers | Contract performance |
| Identity and age verification | KYC data, date of birth | Legal obligation |
| AML and fraud prevention | Transaction data, device, IP address | Legal obligation |
| Customer support | Communications data, account | Contract performance |
| Responsible gambling enforcement | Responsible gambling data, usage data | Legal obligation / Legitimate interest |
| Platform improvement | Usage and behavioural data | Legitimate interest |
| Personalised promotions | Usage data, transaction history | Consent |
| Security and abuse prevention | Device data, technical data | Legitimate interest |
oyen333 does not use your Personal Data for purposes other than those described in this Policy without obtaining your prior consent, except where required to do so by applicable law or regulatory authority.
oyen333 processes your Personal Data under the following legal grounds, as applicable to each processing activity:
oyen333 does not sell, rent, or trade your Personal Data to third parties for their independent marketing purposes. We share data only in the following limited circumstances:
7.1 Service Providers and Data Processors. We engage carefully selected third-party service providers who process data on our behalf, including: KYC and identity verification providers; payment processors and e-wallet operators (including the Malaysian payment networks supporting Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank); fraud detection and risk screening providers; IT infrastructure and cloud hosting services; customer support platform operators; and analytics providers. All processors operate under binding data processing agreements and are prohibited from using your data for any purpose beyond that specified by oyen333.
7.2 Regulatory and Legal Disclosure. We may be required to disclose your Personal Data to competent regulatory authorities, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required by applicable law, court order, or as part of our AML/CTF compliance obligations. Such disclosures are made strictly to the extent required.
7.3 Corporate Transactions. In the event of a merger, acquisition, restructuring, or sale of all or part of oyen333's business, your Personal Data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
oyen333 retains your Personal Data for no longer than is necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:
Upon expiry of applicable retention periods, Personal Data will be securely deleted or anonymised in manner that renders re-identification impossible.
oyen333 uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. The following categories of cookies are employed:
You may manage cookie preferences through your browser settings at any time. Disabling certain categories of cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled without significantly impairing your ability to use the Platform.
oyen333 implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed as completely secure. You are responsible for maintaining the confidentiality of your Account credentials. Please notify our support team immediately if you suspect any unauthorised access to your Account.
As a data subject, you hold the following rights in relation to your Personal Data held by oyen333. These rights may be exercised by contacting our support team using the details in Section 15:
Request a copy of the Personal Data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held your Account.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Receive your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests or for direct marketing purposes at any time.
Requests relating to your data rights will be responded to within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days with written notification of the extension. Identity verification will be required before any data rights request can be fulfilled.
oyen333 is strictly an adult platform. Access to and use of the Platform is limited to individuals aged21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21.
Age verification is conducted as part of our mandatory KYC process. Where we discover or reasonably suspect that an Account is held by or has been accessed by a person under 21 years of age, the Account will be immediately suspended, all pending transactions will be voided, and any balance attributable to underage play will be handled in accordance with our Terms and Conditions and applicable regulatory requirements.
Account holders are responsible for ensuring that minors in their household do not gain access to their login credentials or Account. oyen333 recommends the use of parental filtering and device management tools in households with children.
In operating the Platform and engaging third-party service providers, your Personal Data may be transferred to and processed in jurisdictions outside of Malaysia. Such transfers are conducted only where appropriate safeguards are in place, including:
Where cross-border transfers are made for payment processing purposes, Malaysian payment infrastructure (including FPX, DuitNow, and registered e-wallet operators) is governed by applicable Malaysian financial regulations. Data transmitted through these channels is subject to the requirements imposed by Bank Negara Malaysia and respective payment network operators.
oyen333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing activities, or our business operations.
When material changes are made to this Policy, we will notify registered Users by email and by posting a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the effective date of the most recent version.
Your continued use of the Platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you should cease using the Platform and may request account closure in accordance with our Terms and Conditions.
We encourage you to review this Policy periodically to stay informed about how oyen333 protects your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by oyen333, please contact our Data Privacy team through any of the following channels:
For formal data subject access requests or right-to-erasure requests, please include your full name, Account username, and a description of your request. We will verify your identity before processing any data rights request.
Six principles that guide every data handling decision at oyen333.
Every data exchange between your device and our servers is protected by bank-grade SSL encryption. Your credentials and financial data travel securely at all times.
Your Personal Data is never sold, rented, or traded to third-party marketers. We collect only what is necessary and share it only with verified service providers under strict contractual controls.
Every category of data we collect is documented with a clear stated purpose and legal basis. We do not process your data for undisclosed purposes — ever.
Access, correct, export, or erase your Personal Data at any time by contacting our support team. Data subject requests are responded to within 30 calendar days.
Data is held for defined periods aligned with legal and regulatory requirements, then securely deleted or anonymised. We do not hold your information indefinitely without justification.
All data handling practices are reviewed regularly against applicable international privacy standards and our licensing obligations to ensure continuous compliance.
oyen333 was built to earn and maintain the trust of every Malaysian player. Secure accounts, transparent practices, and your data rights always protected.